Madeeh Jamal has transformed Printlab into a standout force within the Maldivian printing industry. Launched in 2009 with the aim of providing reliable and top-tier large format printing services, Printlab quickly rose to dominate the market, securing over 80% of the business. Through Madeeh’s forward-thinking approach and relentless pursuit of excellence, the company now operates one of the most advanced printing facilities in South Asia, with a daily production capacity exceeding 30,000 square feet.
What sets Printlab apart is its dedication to staying ahead of the curve. Under Madeeh’s guidance, the company has continuously expanded its capabilities, introducing specialized services like fabric and UV printing, laser engraving, and custom wood and metal works. This unwavering focus on innovation and customer satisfaction has firmly established Printlab as a leader in its field. We had the opportunity to speak with Madeeh about his journey with Printlab and to gain insight into the company’s plans for the future.
What initially inspired the founding of Printlab back in 2009?
Printlab was founded in 2009 to address the need for high-quality, reliable, and cost-effective large format printing services in the Maldives. we aimed to provide government organizations, public companies , resorts, and private businesses with printing solutions dominating above 80% of the market. Our vision was to become a leader in the industry by leveraging latest technology and exceptional customer service.
Can you share some key milestones that have shaped Printlab’s success over the years?
Since our inception, we’ve reached several key milestones that have significantly shaped our success. One major achievement was the expansion of our printing capacity, now exceeding 30,000 sq feet per day, making us one of the largest in house printers and production workshop in South Asia with a factory capacity 9000sq feet manned by more than 40 staffs.
Another milestone was the installation of specialized printers for fabric and UV prints, diversifying our service offerings. We also introduced laser engravers and sublimation printing on metal plates / acrylic, expanding our product range. Our in-house carpentry department facilitates backdrop framings, photo framing services and other woodworks. Additionally, we have started acrylic signage and trophy/plaque production and acquired a CNC machine further enhance our capabilities. Our commitment to quality and customer satisfaction has earned us a strong reputation and numerous industry recognitions over the years.
What do you believe sets Printlab apart from other printing facilities in the Maldives and the region?
Printlab stands out due to our state-of-the-art equipment, extensive range of services, and unwavering commitment to quality. We operate six large format printers, including specialized machines for fabric and UV prints, allowing us to handle a wide variety of projects efficiently. Our ability to deliver up to 30,000 sq feet of prints per day sets us apart in terms of capacity and speed. Moreover, our team’s expertise and dedication to customer satisfaction ensure that we consistently exceed client expectations.
What have been some of the biggest challenges you’ve faced in the large format printing industry, and how have you addressed them?
One of the biggest challenges we’ve faced is keeping pace with rapid technological advancements in the printing industry. To address this, we continuously invest in the latest printing technology and upgrade our equipment to stay ahead of the curve. Another challenge is maintaining consistent quality while scaling our operations. We have implemented rigorous quality control measures and provide ongoing training for our staff to ensure that we meet our high standards across all projects.
Customer satisfaction is a core focus for your company. How do you ensure high standards of quality and timely delivery across your projects?
Ensuring high standards of quality and timely delivery involves a combination of advanced technology, skilled personnel, and efficient processes. Our top-tier printers and quality control systems help maintain consistency in our output. We also have a dedicated customer service team that works closely with clients to understand their needs and provide timely updates. This close collaboration, along with our commitment to excellence, helps us meet and often exceed our clients’ expectations.
With rapid technological advancements, how does Printlab stay at the forefront of the industry?
Staying at the forefront of the industry requires a proactive approach to technology and innovation. We regularly attend industry conferences and trade shows to stay updated on the latest trends and advancements. By continuously investing in cutting- edge equipment and training our staff, we ensure that Printlab remains a leader in the printing industry. Our in-house services now include large format printing, event backdrops, laser cutting and engraving, CNC routing and engraving, UV printing on acrylic, metal, and wood, as well as flags and fabric printing. We also offer custom wood and metal works, acrylic and wood signage, photo framing, awards and plaques, and stamps.
Your team is known for its youthful energy and expertise. What strategies do you employ to keep them motivated and continuously improving their skills?
To keep our team motivated and continuously improving, we focus on creating a positive and inclusive work environment. We provide regular training and professional development opportunities to keep our staff updated on the latest industry practices. We also foster a culture of innovation and collaboration, where team members can share ideas and contribute to the company’s growth. Recognizing and rewarding their hard work and achievements plays a crucial role in maintaining their enthusiasm and commitment.
Looking ahead, what are your strategic goals for Printlab, and how do you plan to achieve them?
Our strategic goals include expanding our service offerings and exploring new markets both within and outside the Maldives. We aim to enhance our digital presence and streamline our processes to provide an even better customer experience. To achieve these goals, we will continue investing in advanced technology, fostering innovation, and building strong relationships with our clients and partners. Our focus will remain on delivering exceptional quality and service, which will drive our growth and success in the coming years.
