Ooredoo Maldives has successfully implemented a state-of-the-art Contact Center Solution for the Maldives Hajj Corporation, modernising its customer service operations to better support pilgrims undertaking Hajj and Umrah journeys. This collaboration aims to enhance communication efficiency and provide exceptional service during peak seasons.
The solution, hosted on Ooredoo Maldives’ Tier III-compliant Data Center, addresses key operational challenges such as high call volumes, outdated PBX systems, and limited IT resources. Advanced features, including call queuing, skill-based routing, real-time monitoring, and call recording, ensure that the Maldives Hajj Corporation can efficiently handle queries while maintaining high service standards.
Designed with scalability and security in mind, the system guarantees enterprise-grade protection and maximum uptime. Its cloud-hosted architecture allows for future integration with CRM platforms, enabling seamless customer experience management and operational efficiency.
Ooredoo Maldives’ Managing Director and CEO, Khalid Hassan M.A. Al Hamadi, highlighted the company’s commitment to empowering local institutions with tailored, reliable, and scalable solutions that drive transformation. The Chief Business Officer, Rajesh Mehta, described the deployment as a unique solution aimed at strengthening the social fabric by providing agile, reliable support for pilgrims.
Maldives Hajj Corporation’s Managing Director, Mohamed Shakeel, acknowledged the milestone, stating that the solution enhances their ability to respond promptly to queries and reinforces their shared commitment to serving the community with excellence.
This deployment demonstrates Ooredoo Maldives’ role as a trusted partner in enabling businesses and organisations to leverage innovative technology for growth and efficiency, ensuring readiness for future challenges.
