Customer Experience Enhancements and Strong Financial Performance in 3rd Quarter: BML CEO

Speaking at Bank of Maldives’ Extraordinary General Meeting held online today, CEO and Managing Director Tim Sawyer highlighted progress made by the Bank in the last quarter. He focused on enhancements made to customer service experience through new digital initiatives introduced recently and spoke of the stronger than expected financial results. 

“Digitalization remains a priority for us. With customers at the heart of everything we do, our strategy is to continue to focus on delivering our digital roadmap to make banking better.” Referring to the recent Contact Centre upgrade and the launch of online services including digital PIN, online card services and instant internet banking registration, Tim said, “Our service levels and customer experience measures have already seen significant improvements. We have committed to do more and to do better. We will deliver on this commitment.”

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On the quarter’s financial performance, Tim commented, “We are in a strong, better than anticipated, position. Operating Profit is MVR 1.03 billion, up 108% compared to the last quarter. This is a higher-than-average profit and comes as a result of a significant one-off recovery. Key income lines too have performed well compared to the previous quarter and we expect this positive momentum to continue to the end of the year. Our continued solid performance will support our commitment to investing in our customers and the communities we serve.”

During the quarter, five additional Aharenge Bank Community Fund projects were awarded, bringing the total to 55 projects awarded to organizations across the country to support the thematic areas of education, environment, sports and community development. 

“We will be celebrating our 40th Anniversary next year, a significant milestone for the Bank,” Tim continued. “In the lead up to the day, we will be carrying out a number of high impact initiatives as a way of supporting and appreciating our customers, communities and colleagues.”

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