On June 25, Dhiraagu hosted a virtual seminar attended by more than 120 business decision-makers across the Maldives. The key theme of the webinar was how to navigate new business and operational challenges post COVID-19. As it is inevitable that the new normal is presenting us with all irrevocable challenges where technology and social shifts are redefining business continuity requirements, industry operations, and business models.
Dhiraagu, the leading digital service provider in the Maldives shared its own experience during the lockdown phase of COVID-19 and how they are preparing its workforce to return to work post lockdown. They further highlighted on how the company is leveraging advanced communication and collaboration technologies to ensure business continuity, customer experience, and employees’ safety during these unprecedented times.
Dhiraagu also took the opportunity to introduce its new innovative Cloud Collaboration Suite solutions to the business’s community. They shared how the new digital solutions will enable employees to communicate & collaborate from any physical or digital workplace while staying safe, productive, and engaged.
“With the new Dhiraagu’s Cloud Collaboration Suite, businesses can aspire to accelerate its digital transformation journey to make their operating model more agile by implementing new flexible digital workspace solutions”, said Mahmoud Dasser, Chief Marketing Officer of Dhiraagu, while delivering the keynote.
The business decision-makers also had the opportunity to engage in a Q& A panel discussion with Dhiraagu executives, Ali Riyaz, Director of Customer Services and Sales, Mohamed Abdul Gadir, Director, Information Systems and Mushtaq Ahmed Didi, Director for Customer Solutions who shared their experiences and lessons learned during this turbulent time and some new normal practices to return to work safely.
The panelist further shared how swiftly they supported the rollout companywide business continuity plans to ensure that the network remained fully operational and vital services were uninterrupted especially at a time when the data usage of the network was higher than ever before. Dhiraagu employees were equipped to continue working remotely and access was given to necessary systems to operate, manage, and, provide support to any critical issues to assure continuity of service and minimize any interruptions.
Similarly, with remote working arrangements, the support teams were able to attend to customer queries and provide support via online chat, digital channels, and 123 call center. COVID-19 has been argued to be the leader of digital transformation but Dhiraagu has proven once again to have ushered the country into the digital age and continues to lead the field by placing the premium value on customer experience and consistent innovation to enhance customers’ lives through digital technology.
