The Maldives Inland Revenue Authority (MIRA) has unveiled its Strategic Plan 2025-2028, setting out ambitious goals to enhance operational efficiency, stakeholder engagement, and digital transformation. The plan, marking the organisation’s journey toward 15 years of service, prioritises fostering voluntary tax compliance, leveraging advanced technologies, and improving taxpayer experiences.
Key Focus Areas: Efficiency and Digital Tools
The Strategic Plan introduces a major shift towards Objectives and Key Results (OKR) to monitor progress, ensuring adaptable and transparent performance management. Central to the plan is the adoption of cutting-edge technology and data integration, aimed at automating key functions and reducing administrative burdens.
Key initiatives include:
- Developing a centralised data management system for enhanced analytics and reporting by 2027.
- Rolling out electronic invoicing with a target of achieving 90% adoption among large taxpayers by the end of 2027.
- Expanding self-service capabilities, including AI-based chatbots and a consolidated payment system, to streamline taxpayer interactions.
Improving Compliance and Engagement
MIRA aims to strengthen voluntary compliance through nationwide awareness campaigns, fostering a culture of tax education and accountability. Specific targets include increasing on-time filing and payment rates to 90% for large taxpayers by 2028.
The plan also prioritises stakeholder collaboration through structured engagement processes, ensuring feedback is incorporated into tax policy development. Efforts will include securing assistance from development partners for capacity-building programmes.
Strengthening Risk Management and Security
To address emerging challenges, MIRA will implement an Enterprise Risk Management system and establish a Zero Trust Policy for user and data verification. The goal is to enhance information security and secure ISO 27001 certification by 2026.
Future-Ready Workforce
Recognising the importance of a skilled workforce, MIRA plans to:
- Introduce recruitment and succession planning.
- Ensure 90% staff participation in learning and development programmes by 2028.
- Focus on upskilling employees in digital solutions and fostering an agile work environment.
Commissioner General Hassan Zareer described the plan as a “blueprint for building a seamless, transparent, and technologically advanced tax administration system.” The plan reflects MIRA’s commitment to facilitating taxpayer compliance while supporting national growth.
The strategic roadmap marks a significant step towards achieving a fairer, more efficient tax system, aligning with international standards and the Maldives’ broader development objectives.
