Ooredoo Maldives has become the first company in the Maldives to achieve ISO certification for its call centre operations, marking a historic milestone in the nation’s telecommunications industry. This certification also places Ooredoo as the second company in the region to attain this prestigious recognition.
The certification process, which began in February 2023, involved nearly 18 months of rigorous implementation of international standards, continuous improvements, and thorough assessments. The recognition highlights Ooredoo Maldives’ commitment to delivering high-quality customer service and operational excellence.
The ISO certification encompasses all critical aspects of call centre management, including service efficiency, responsiveness, customer satisfaction, data security, and service reliability. It applies to both Ooredoo’s in-house call centre operations and client call centre management, reflecting the company’s dedication to adopting best practices and providing exceptional service experiences.
This achievement reinforces Ooredoo Maldives’ position as a leader in the telecommunications sector, setting a new benchmark for service quality in the Maldives. The certification assures customers of superior service standards while highlighting the company’s efforts to build a resilient and high-performing infrastructure to meet the evolving needs of the market.
Ooredoo Maldives expressed pride in this milestone, emphasising its focus on customer-centric innovation and its ongoing drive for excellence. This accomplishment is seen as a continuation of the company’s legacy of pioneering advancements in the Maldives’ telecom sector.
