Bank of Maldives introduced a range of services through its online banking platform to support customers during the Covid-19 pandemic.
From March to December 2020, the Bank received over 80,000 applications via internet banking for additional account opening, debit and credit cards, loans and requests to update personal information. This is an increase of 33% compared to the same period the previous year.
For the health and safety of its customers and staff during this period, BML encouraged banking from home through services available online. In addition to internet banking, online platforms were established for instant internet banking registration, digital PIN while TT and payroll services were accepted through email.
BML continues to provide services in line with the social distancing and safety measures outlined by the Health Protection Agency. Branches in Male’ city provide services via QueueBee App tokens and service centres offer services with prior appointments.
Today, over 90% of the Bank’s customers use internet banking.