The State Electric Company (STELCO) is exploring the implementation of real-time billing to address the gap between meter readings and bill delivery, according to the company’s managing director, Hussain Fahmy. Fahmy revealed the potential shift during a press briefing on Saturday, amidst growing concerns over high electricity bills.
Fahmy highlighted that there is currently a 25-30 day delay between when the meter readings are taken and when customers receive their bills. “We are considering going for real-time billing. This means a mechanism where the bill is delivered the moment the reading is taken,” he explained.
The managing director pointed out that this issue has persisted for the last 15 years. “Initially, it was a delay of one or two days, but now it’s one month,” he said, indicating the urgency for a more efficient billing system.
Before implementing any changes, STELCO plans to engage with customers directly, visiting homes to discuss the new billing method. Fahmy assured that it is already feasible for employees to deliver bills immediately after taking the readings, and the company aims to offer this option to customers who prefer real-time billing.
In addition to discussing billing methods, Fahmy announced that STELCO will conduct an energy audit to determine the causes of high electricity bills. This initiative is part of the company’s broader efforts to enhance transparency and address customer concerns effectively.
STELCO’s consideration of real-time billing and the forthcoming energy audit reflect a commitment to improving service delivery and ensuring customer satisfaction amidst ongoing challenges in the utility sector.
