State Electric Company Limited (STELCO) has announced measures to address concerns over increased electricity bills this month, assuring customers that complaints will be handled within 24 hours.
In a social media post yesterday, STELCO provided details on how customers can lodge complaints. Customers can reach the company’s customer service via WhatsApp or Telegram at 7788438 or billing@stelco.com.mv.
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— STELCO (@STELCOMALDIVES) June 1, 2024
The announcement follows a surge of complaints from customers who have taken to social media to share their concerns about unusually high electricity bills.
STELCO reiterated its commitment to resolving issues swiftly: “The company is working towards responding to customer complaints within a maximum of 24 hours.”
Addressing the potential reasons behind the increased bills, STELCO noted that higher usage during hot weather could lead to higher charges. They assured customers they are billed only for their actual usage and can view the billable amount before receiving the final bill.
Given the current rainy season, many customers have expressed confusion over the spike in their bills. STELCO clarified that the billing period included a stretch of hot weather before the onset of the rainy season, which may have contributed to higher consumption.
Additionally, an STELCO engineer shared energy-saving tips on social media to help customers manage their electricity usage more efficiently.
In line with President Dr. Mohamed Muizzu’s recent initiatives, discounts on utility bills have been implemented, including reductions in March and April.
