Ooredoo Maldives has presented its new AI-powered electronic Know Your Customer (eKYC) system at the Mobile World Congress in Doha, marking a major step in the country’s shift toward fully digital customer onboarding. The solution, which is already live across the company’s digital SIM activation channels, offers automated identity verification designed to speed up registrations and reduce fraud.
The system captures ID information, performs liveness checks, matches facial identity, and automatically approves SIM provisioning without requiring forms or in-person queues. According to Ooredoo, onboarding time has dropped from around 60 seconds to roughly 10 seconds, with more than 90 percent of registrations approved instantly. It also includes fraud-detection features capable of identifying altered photos and fake IDs.
Ooredoo says the process operates through a multi-layered verification pipeline, including AI-based ID capture, optical character recognition, field validation, anti-spoofing checks, and instant SIM activation once verification thresholds are met. The company emphasises that the entire experience is paperless and can be completed entirely from a phone.
Khalid Al-Hamadi, CEO and Managing Director of Ooredoo Maldives, said, “As a leading tourist destination, the Maldives must offer more than natural beauty. We must offer world-class digital experiences. Providing fast, reliable connectivity and smart digital solutions to every visitor and every local is crucial to our mission.”
The company notes that the eKYC rollout supports broader national goals for a “Digital Maldives,” improving convenience for customers and reducing operational inefficiencies. The introduction of the technology also aligns with global trends in telecom onboarding, where AI-driven verification is increasingly becoming the industry standard.
