The Maldives is set to launch the second version of its government e-letter management system, GEMS 2.0, in March, the newly formed Maldives Digital Services has announced.
Designed as a fully paperless platform, the upgraded system is intended to streamline administrative processes across government offices, reducing reliance on physical documentation and lowering operational costs.
The original GEMS system was first introduced in 2012 and, despite several revisions over the years, faced ongoing challenges related to efficiency and accessibility. Under the government’s Maldives 2.0 digitisation policy, GEMS 2.0 has been redesigned with enhanced cloud integration, allowing the system to be accessed globally rather than being limited to internal government networks.
New features in the upgraded system include digital signatures, case management tools, mail tracking, and a public document submission module. These additions are expected to expand the system’s functionality beyond internal correspondence, improving how government institutions manage and track administrative work.
Speaking to state media Dr Mohamed Kinaanath, Minister of State for Homeland Security and Technology, the new version represents a significant step toward more modern and efficient governance.
According to Maldives Digital Services, the platform is designed to handle the full range of administrative tasks across government, moving beyond the document storage focus of the previous system.
To support the transition, more than 960 government agencies are currently undergoing training. The rollout of GEMS 2.0 will take place in phases, with legacy applications gradually replaced as implementation progresses.
