Ooredoo Maldives celebrated Customer Day in line with the company’s customer-centric values. Senior staff members and Management of Ooredoo Maldives stepped into the shoes of their frontline teams to gain firsthand insights into the challenges and experiences of their team and valued customers. Customer Day is an annual initiative by Ooredoo Group held across the Middle East and Southeast Asia, designed to enhance customer intimacy and improve service quality.
Key activities of Customer Day 2023 at Ooredoo Maldives included visits to all customer touchpoints, including contact centres, Digital Care, Ooredoo Experience Centers, and Business Partner shops. During these visits, senior staff members interacted directly with customers, listening to their feedback and understanding their preferences.
The insights gathered from Customer Day activities will be used to improve Ooredoo Maldives’ services further, ensuring that customer satisfaction remains a top priority.Ooredoo Maldives reaffirms its commitment to its customers, emphasising the importance of “walking the talk” and continuously striving for excellence in customer service.