Ooredoo Maldives has expanded all the services available at its Ooredoo Experience Center’s to each and every inhabited island across the nation, by strengthening its business partner network and equipping them with digital tools to facilitate immediate and effective service delivery for customers. This includes subscription to Prepaid and Postpaid packages, bill payments, digital payment services on m-Faisaa, as well as SuperNet services where it is applicable. Customers across the nation can visit our support centres on each island to get assistance on product and bill related queries.
Ooredoo Maldives CEO, Najib Khan said: “As a digital company, we are strengthening all aspects of our business from our distribution strategy to customer service and internal procedures, through digital resources. It’s a great pleasure to be able to provide customers with the opportunity to subscribe to services and receive one on one support, in every island across the Maldives. We will continue to invest in new innovations and solutions which make our customer’s experiences with us even better.”
Since its establishment in the Maldives, Ooredoo has continued to prioritize equal and effective services to all its customers across the nation. Following the deployment of a nationwide submarine cable in 2016, it immediately expanded 4G+ services to all corners of the Maldives, which greatly transformed the country’s digital landscape and enabled inclusive access to the digital world. The company also expanded wireless broadband services on 4G to all customers, also made strong strides in its work to expand SuperNet Fixed Broadband Services which currently covers 60% of the nation.
Digital customer care tools such as My Ooredoo App, Ooredoo Next and Magey Plan greatly supports Ooredoo Maldives in providing first class services to customers, regardless of where they are, at any time. In 2018, the company’s digital interactions have doubled with more and more customers benefitting from the ease of digital experiences. Subsequently, the strengthening of its business partner network also allows Ooredoo Maldives to provide one on one services to those who prefer a personal touch.
Ooredoo Maldives will continue to innovate in the way it provides support and services to customers, in order to ensure them with an exceptional experience, in all their interactions with the company