Qatar Airways has earned the title of ‘World Class’ airline and ‘2022 Five Star Global Airline’ at the APEX/IFSA Awards, in addition to securing two additional awards including APEX Passenger Choice Awards® for Best Food & Beverage and Best Seat Comfort. Throughout the pandemic, the airline has been recognised for its continued emphasis on innovation and an unparalleled commitment to creating the most premium passenger experience in the industry.
The ‘World Class’ rating – created in collaboration with aviation guest experience consultancy Yates and Partners to recognize excellence across a range of different metrics – was announced as a new “North Star” for airlines at the 2021 APEX/IFSA EXPO. These metrics focus on the issues that twenty-first century travellers are most concerned about, from Safety, Wellbeing and Sustainability to Superior Service, Brand Integrity, Space and Comfort, Customer Recognition and Relevance of Cuisine.
To receive a ‘World Class’ rating, airlines must undergo extensive audits by industry professionals who rate every aspect of the guest experience over many flights, in every class. Qatar Airways was recognized for its “ultimate quality and detail management, generous space and seat concepts and guest experience innovation,” as well as “outstanding service, impeccable dish presentations and distinctive design.”
As part of the APEX Official Airline Ratings™ – the first airline rating program based solely on certified passenger feedback – APEX certified nearly one million flights that were rated by passengers across nearly 600 airlines from around the world using a five-star scale. These passengers were also given the opportunity to provide anonymous ratings in multiple subcategories – including Seat Comfort and Food & Beverage – to identify the APEX Passenger Choice Award® winners.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Given our relentless commitment to delivering five-star excellence for all passengers, we are honoured to be named among the first ‘World Class’ airlines, as well as a ‘2022 Five Star Global Airline’ in the APEX Official Airline Ratings™. We are grateful that the industry and our passengers are recognising this commitment as they fly to our more than 140 destinations around the world.”
