Laniakea Tech introduces Maldives Butler | Future of Customer Experience & Reputation Management

Laniakea Tech have introduced Maldives Butler, which will be the future of Customer Experience & Reputation Management in Hotel Industry of Maldives. “Currently over 2000 beds across the country uses Maldives Butler & we expect it to reach over 20,000 beds by by 2020 catering to over a million hotel guests,” said Ali Akhthar, CEO of Laniakea Tech.

Maldives Butler is a tool that collates all your hotel reviews and social media mentions, from across 15 platforms in a single window. You can access all the aggregated information on your mobile device and respond to all the reviews, manage all issues that mentioned in the reviews, and analysis your performance comparing with your comparators so you can be updated with changes in your performance and improve it to meet your customer’s expectations, also it’ll help you determine your service price, marketing strategies and track performance across multiple properties.

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The catch is that with the growth of trend in online hotel booking, accompanied is a momentous growth in reviews and feedbacks provided by customers on more than 200 online platforms. The new traveler breed decides following the reviews and feedback they read. This is where Maldives Butler comes in. It uses a patent pending algorithm to improve the reputation which leads to increase in bookings.

“In the good old days, reputation management was quite simple and basic. Things have now changed and need to be done pretty much on a real-time basis as the battle for reputation is majorly measured online. Hospitality industry is going through a fast transition and customer expectation and behavior are changing rapidly. Our aim is to solve the online reputation management challenges using technology that can be scaled globally,” said Ali Akhthar, CEO of Laniakea Tech.